Adding an AI assistant to The New York Foundling’s website offers several substantial benefits that can help advance its mission and effectiveness in serving the community.
Improved Accessibility and Support
An AI assistant can provide real-time answers to common questions, ensuring website visitors find information about programs, services, and assistance 24/7—even outside normal working hours.
Increased Efficiency
By handling routine inquiries and administrative tasks, the AI assistant frees staff time for higher-value activities like case management, strategic planning, and relationship-building
Enhanced Donor Engagement
AI can analyze visitor and donor behavior, personalize responses, and help identify engaged visitors or potential donors, enabling targeted follow-up and improved donor stewardship.
Better Data Collection and Insights
AI assistants can help gather and analyze data on the types of requests received, user satisfaction, and unmet needs, supporting continuous improvement and strategic decision-making
Cost Savings
AI-powered automation reduces the need for extensive customer support staffing, lowering operational costs while maintaining or improving service quality
Strengthened Inclusivity
AI assistants can be programmed to support multiple languages and accessibility needs, helping ensure equitable service and outreach to all members of the community.
